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Privacy, Cookies, Booking Terms & Conditions

Your privacy, trust, and confidence are of great importance to us at Saronsberg.

 

This policy has been created to provide complete transparency regarding how we collect, process, use, and protect your personal information. It also sets out the terms governing your bookings, cancellations, and use of our services.

 

We are committed to handling your information responsibly and ensuring your experience with us remains secure, clear, and respectful at all times.

Privacy Policy

Last Updated On 22-Jun-2025

Effective Date 22-Jun-2025

Your privacy, trust, and confidence are of great importance to us at Saronsberg. This policy has been created to provide complete transparency regarding how we collect, process, use, and protect your personal information. It also sets out the terms governing your bookings, cancellations, and use of our services. We are committed to handling your information responsibly and ensuring your experience with us remains secure, clear, and respectful at all times.

This Privacy Policy describes the policies of Saronsberg Cellar, Waveren Road, Tulbagh, Western Cape 6820, South Africa, email: info@saronsberg.com, phone: +27 23 230 0707 on the collection, use and disclosure of your information that we collect when you use our website (https://www.saronsberg.com). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised version on this page. The revised Policy will be effective 180 days from its posting, and your continued use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We encourage you to periodically review this page.

Information We Collect

We collect and process the following personal information:

  • Name

  • Surname

  • Email address

  • Phone number

  • Booking information (room types, dates, offers, extras, rates, and order values)

  • Payment information (where applicable, processed by third parties)

  • Website usage data and browsing behaviour

  • Activity related to marketing communications (email opens, clicks, interactions)

Booking Engines & Payment Processing

Accommodation bookings are processed via a third-party booking platform, NightsBridge. When you make a booking, you are redirected to NightsBridge, where your booking and payment details are securely collected and processed under their privacy policy and security protocols. Saronsberg Cellar does not directly process or store payment card data. For further details, please refer to the NightsBridge privacy policy directly.

As part of our analytics and advertising efforts, we use Google Tag Manager (GTM) on the NightsBridge booking engine to collect booking data (such as room type, rates, extras, dates, and transaction values) and track conversions. In some cases, limited personal identifiers (such as email address or phone number) may be securely hashed before being transmitted to advertising platforms for audience creation or targeted advertising purposes.

Shopify Store

Our website contains links to an external online store operated via Shopify. Purchases made through this store are processed entirely within the Shopify platform under Shopify’s independent privacy policy. Saronsberg Cellar does not process or store any payment data from Shopify purchases directly on this website.

Mailing List & Marketing Communications

When subscribing to our mailing list, we collect your name, surname, and email address. We may also collect information about your interaction with our emails (such as opens and clicks) and your activity on our website. This information allows us to personalise marketing communications, analyse engagement, and provide relevant content. You may opt out of receiving marketing emails at any time by clicking the unsubscribe link included in all our communications or by contacting us at info@saronsberg.com.

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and managing accommodation bookings

  • Processing payments (via NightsBridge and Shopify)

  • Customer service and support

  • Marketing and promotional activities

  • Personalised advertising and retargeting

  • Analytics, performance monitoring, and business reporting

  • Compliance with legal obligations

Certain personal data (such as email addresses or phone numbers) may be hashed prior to being used for advertising audience building to enhance security and privacy while allowing relevant marketing.

How We Use Your Information

We do not sell your personal information. We may share data with third-party service providers solely for the purposes described above. These may include:

  • Marketing and email service providers

  • Analytics providers (e.g., Google Analytics 4)

  • Advertising platforms (e.g., Google Ads, Meta Ads)

  • Booking and payment platforms (e.g., NightsBridge, Shopify)

  • Data hosting and processing partners

We require these third parties to use your information only for the specific purposes for which it was provided and to protect your data according to applicable privacy and security standards.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We may also disclose your information to comply with legal obligations, enforce our agreements, protect rights or safety, or as part of a business transaction such as a merger, acquisition, or sale of assets.

Retention of Your Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected. Certain data may be retained longer where legally required or for legitimate business purposes such as accounting, dispute resolution, fraud prevention, or enforcement of legal rights. Aggregated or anonymised data may be retained indefinitely.

Your Rights

Depending on applicable law, you may have the right to access, correct, erase, or restrict the processing of your data; to object to certain uses of your data; to request data portability; and to lodge a complaint with a supervisory authority. You may exercise these rights by contacting us at info@saronsberg.com. We will respond to requests in accordance with applicable legal obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to analyse website usage, improve user experience, personalise content, and serve targeted advertisements. For more details, please see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure. You acknowledge that you provide information at your own risk.

Third-Party Links

Our website contains links to external websites and services (such as NightsBridge and Shopify) that operate independently from Saronsberg Cellar. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review their privacy policies before submitting personal information.

Grievance / Data Protection Officer

If you have any concerns or questions regarding your personal information or this Privacy Policy, please contact our Data Protection Officer at Saronsberg Cellar, Waveren Road, Tulbagh, South Africa, email: info@saronsberg.com. We will address your enquiry in a timely manner according to applicable legal obligations.

Booking and Cancellation Policy

We look forward to welcoming you to Saronsberg Cellar.

To ensure a smooth experience for all guests, please take note of the following booking terms and conditions:

Deposit & Payment Terms

  • A deposit or full pre-payment is required to confirm and secure your booking.

  • Accommodation payments can be made via bank transfer (EFT) or securely by credit card through the NightsBridge booking platform.

  • For EFT payments, please use your invoice number as reference and email proof of payment to relax@saronsberg.com or events@saronsberg.com.

Banking Details

Account Name: SARONSBERG CELLAR
Bank: FNB
Account Number: 63053257945
Branch Code: 222026

Accommodation Terms

  • Full payment is required prior to arrival.

  • Check-in: From 14:00

  • Check-out: By 10:00

  • Check-in details will be emailed to the booking email address 24 hours before arrival.

  • No pets allowed – Saronsberg is a strictly non-pet-friendly establishment.

  • Guests are responsible for any damage caused to property, furnishings, fittings or equipment during their stay or event. Saronsberg reserves the right to charge for repair or replacement as required.

Special Offers & Promotions

Specials, promotions, offers, or discounted rates may not be used in conjunction with any other offer, promotion, discount or special rate, unless explicitly stated otherwise in writing at the time of booking. All specials, promotions, or offers are subject to availability and may be amended, suspended or withdrawn at any time without prior notice. However, once a reservation is confirmed in writing, all secured bookings will be honoured at the agreed rate and terms applicable at the time of booking.

Booking & Cancellation Policy

All reservations must be made in writing and will be confirmed in writing. Full pre-payment of all booked services is required prior to arrival. All cancellations or booking amendments must be submitted in writing to relax@saronsberg.com or events@saronsberg.com.

Cancellation Charges

  • 100% cancellation fee if cancelled 6 days or fewer prior to arrival, including no-shows.

  • 75% cancellation fee if cancelled between 7 and 14 days prior to arrival.

  • 50% cancellation fee if cancelled between 15 and 21 days prior to arrival.

  • 25% cancellation fee if cancelled between 22 and 30 days prior to arrival.

  • No cancellation fee applies if cancelled 31 or more days prior to arrival.

Cookie Policy

Effective Date: 22-Jun-2025
Last Updated: 22-Jun-2025

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, the information we collect using cookies, how that information is used, and how to manage your cookie settings.

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Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and help us understand how the website performs and where improvements are needed.

How do we use cookies?

Like most websites, we use both first-party and third-party cookies for multiple purposes. First-party cookies are mainly necessary for the website to function properly, and do not collect any personally identifiable data.

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Third-party cookies on our website help us understand how the site performs, how you interact with our services, improve security, serve relevant advertisements, and generally provide a better, more personalised user experience on and off of our website.

Managing Cookies

You can control and manage cookies directly through your browser settings at any time. This allows you to view, block, or delete cookies stored on your device, including those placed by our website.

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For detailed instructions, please refer to your browser’s help documentation:

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Please note: deleting or blocking cookies may affect the functionality of certain features on our website.

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